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  • Jan 17, 2017

The perceptions of clients and health personnel on quality of healthcare delivery in Ghana

This brief compares the perceptions of clients and health workers on the quality of services in NHIS accredited health facilities in Ghana.

This brief compares the perceptions of clients and health workers on the quality of services in NHIS accredited health facilities in Ghana. It is a summary of a study that found wide gaps in the perceptions of clients and health workers on healthcare quality. While health staff generally perceived health service quality to be satisfactory from the technical quality dimension, clients largely ex-pressed disappointment in the quality of health services. The brief illustrates that that client trust in Ghana’s healthcare and insurance system could be improved if the non-technical and technical aspects of healthcare are given equal attention.

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Tags: Ghana health quality healthcare

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